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005 | 20230209125248.0 | ||
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020 | _a0070217602 | ||
040 | _cloc | ||
100 | _aFITZSIMMONS, JAMES A. | ||
245 | 0 | _aSERVICE MANAGEMENT | |
245 | 0 | _bOPERATIONS, STRATEGY, AND INFORMATION TECHNOLOGY | |
250 | _a 2ND/1998 | ||
260 | _bIRWIM MCGRAW-HILL/BOSTON | ||
650 | _aSERVICE INDUSTRIES-MANAGEMENT. | ||
700 | _aMONA J. FITZSIMMONS5263 | ||
942 |
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999 |
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